How do I access Certification Analytics?

System Status & Replacement

Q: Why is the Certification Analytics page no longer working?

A: The Certification Analytics tool in Company Admin encountered an error related to legacy infrastructure and cannot be repaired in its current format. We apologize for the inconvenience this causes to your training and certification tracking.

Q: When can I expect a replacement for Certification Analytics?

A: We are actively exploring potential replacements, including 360 Reporting. We do not have a specific timeline to share right now as our team continues to evaluate the best path forward, and we look forward to sharing more details with you soon.

Data Access & Workarounds

Q: How can our company access course completion data in the interim?

A: Company Administrators can reach out to their Procore Point of Contact or Customer Support to request a manual data export. Our team will generate a report for all users whose Learning Portal login emails match your company's email domain.

Q: Can we schedule these manual reports to be sent to us on a recurring basis?

A: Yes, these can be scheduled. Work with your Procore Point of Contact to receive these on a recurring basis.

User & Domain Coverage

Q: What if our field staff or contractors use personal email addresses (e.g., Gmail) instead of a company email domain?

A: Users logging into the Learning Portal with personal email addresses will not be captured in domain-based company email exports. However, individual access is entirely unaffected—learners maintain full access to their accounts and can download PDF certificates of completion directly to verify training with employers.